Trusted Technical Solutions
GuruAid is the Technical Solutions Division of Lester Inc, a company incorporated in 1981 in the U.S. and based in East Haven, Connecticut.
Our mission is to make technology work for small businesses and connected homes. Users are grappling to keep pace with the blistering pace of innovation in information technology. We help customers deal with this complexity.
We help customers deal with this complexity by assisting them in product purchase, deploying technology, learning to use technology, and troubleshooting complex problems so as to make IT hassle free.
GuruAid
?>

What our client say...

 

Cannot Receive Email with Outlook

Email Send & Receive Issues
Cannot Send Email with Outlook
Cannot Receive Email with Outlook
Cannot Send or Receive Email with Outlook
Cannot Send Attachments in Emails
Retrieve Deleted Emails for Outlook
Problem Description:
In this scenario you can send emails but cannot receive emails with your Outlook email client. Emails that have been sent by your colleagues or friends and families do not appear in your inbox.
Affected Products:
Microsoft Outlook 2013; Microsoft Outlook 2010; Microsoft Outlook 2007; Microsoft Outlook 2003.
Cause of the Problem:
  • Internet connection is not working
  • Account credentials are not correct
  • Network may require Proxy Server
  • IMAP/POP Server setting not correct
Instructions for Fixing Problem Receiving Email with Outlook :
Step 1 : Check if your internet connection is working
  1. Open one of your browsers such as Google Chrome or Internet Explorer to see if it connects to the website, if you can, then go to Step 2.
  2. If the Browser cannot connect, try “ping” a website using the cmd prompt in Windows search bar. If Ping runs successfully go to Step 2.
  3. If you cannot connect to Internet, then you may need help from your ISP or a qualified technician.
Step 2 : Check Email Account Credentials
  1. Verify that your account user name, password, and other settings are correct in Account preferences.
  2. On the Tools menu, click Accounts. In the left pane of the Accounts dialog box, select the account.
  3. Make sure that you have entered the correct e-mail address, user name, and password.
Step 3 : Check Need for Proxy Server Configuration
  1. Your network may require a proxy server to connect with the mail server.
  2. Ask your network administrator for the correct settings for your mail proxy server.
  3. Specify a mail proxy server in your computer's System Preferences.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 1  855  423  6795.