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Outlook Keeps Asking for User Name & Password

Performance & Setup Problems
Outlook Freezes or Hangs
Connect Outlook to Outlook.com
Setup Outlook for Internet Email
Outlook Keeps Crashing
Reset Outlook.com Password
Email Send & Receive Issues
Cannot Send Email with Outlook
Cannot Receive Email with Outlook
Cannot Send or Receive Email with Outlook
Cannot Send Attachments in Emails
Retrieve Deleted Emails for Outlook
Problem Description:
Every time you open Outlook before you can process emails, it will ask for user name and password. Or sometimes even after you have entered the user name and password, the user credentials box will keep popping up, preventing you from using Outlook.
Affected Products:
Microsoft Outlook 2013; Microsoft Outlook 2010; Microsoft Outlook 2007; Microsoft Outlook 2003.
Cause of the Problem:
  • Remember User credentials setting not turned on
  • Latest Outlook 2010 & 2013 Update that fixes this issue is not installed
Instructions for Fixing Outlook Password Issue :
Step 1 : Check if Remember Password Setting is Turned On
  1. Select Tools | Account Settings. From the menu. Go to the E-mail tab. Highlight the desired email account.
  2. Check if Remember password is checked under Logon Information.
  3. If the setting is not selected, then this is the problem. Select this setting, close Outlook and most likely your problem will have been fixed.
  4. If the setting is selected, go to Step 2.
Step 2 : Install Latest Outlook 2010 or 2013 Updates
  1. Outlook has a know bug, that causes this problem.
  2. If you change your password, and even if “Save Password” credentials has been selected, Outlook does not save the new password.
  3. As a result since the old password is not valid, when you open Outlook it will ask you to entered the new password again.
  4. To resolve this problem, install the latest update for Outlook 2010 or Outlook 2013, using Windows Update or going directly to http://support.microsoft.com/kb/2625547.
Step 3 : Remove all old saved user credentials
  1. If you are unable to install the latest update for Outlook 2010 or Outlook 2013, you can work around this issue by removing all previously saved credentials.
  2. To remove stored credentials and force Outlook to use your Windows desktop credentials, Click Start, click Control Panel, and then click Credential Manager.
  3. Locate the set of credentials that has Outlook in the name. Click the name to expand the set of credentials, and then click Remove from Vault.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 1  855  423  6795.